Combines Voice-as-a-Service (VaaS) and cloud connectivity, enabling enterprises to
significantly reduce investments for
all their contact center needs
Gurugram, India, October 18, 2023: Bharti Airtel (“Airtel”), one of India’s leading
telecommunications service providers, today, announced the launch of Airtel CCaaS (Contact Center as a
Service) – an industry first omni-channel cloud platform that offers a unified experience for all
contact center solution required by an enterprise.
Currently, businesses with contact center requirements need to source voice, cloud and software
separately from multiple
vendors resulting in increased capital and time investments. Airtel’s innovative CCaaS offering will
enable enterprises
to reduce these investments significantly, as the platform unifies Voice-as-a-service (VaaS), cloud and
the best of
contact center software from leading providers including Genesys. The platform will enable enterprises
to get started on
contact center solutions instantly at affordable monthly costs.
Abhishek Biswal, Head – Digital Products & Services, Airtel Business said, “As a brand
we consistently work towards
delighting our customers with innovative products and services. The lack of a unified platform for
contact center
solutioning has been an industry issue. We have developed a cutting-edge technology platform for CCaaS
to address the
challenges faced by the industry. Our innovative CCaaS offering combines the best of voice, cloud and
software to
simplify contact center management at an affordable cost. With this, we will not only revolutionize the
segment with a
game-changing solution but will also usher in a new era of streamlined operations for an enriching
customer contact
experience. We are certain that the industry will make the most of the offering”.
With Airtel CCaaS, enterprises can enjoy seamless call handling for both inbound and outbound calls in
addition to call
routing, call queuing, conference calling, call redirecting and cloud monitoring on cloud accessible
across all office
locations anywhere, any time.
In addition to solving the problem of dealing with traditional multi-vendor setups for sourcing
services, the platform
also eliminates the need for enterprises to close requisite regulatory compliances and the challenge of
longer wait time
during troubleshooting requirements, which not only involve higher capital, operational expenses and
time investments,
but also limits easy scaling to other locations.
Offered under Airtel’s CPaaS platform – Airtel IQ, the CCaaS platform was in pilot testing for a few
months before its
launch today. Airtel has tested the solution with marquee customers and received positive feedback for
its convenience
and affordable pricing options. For more details, click here: https://www.airtel.in/business/b2b/cloud-contact-center
About Airtel
Headquartered in India, Airtel is a global communications solutions provider with over 500 Mn customers
in 17 countries
across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its
networks cover
over two billion people. Airtel is India’s largest integrated communications solutions provider and the
second largest
mobile operator in Africa. Airtel’s retail portfolio includes high-speed 4G/5G mobile broadband, Airtel
Xstream Fiber
that promises speeds up to 1 Gbps with convergence across linear and on-demand entertainment, streaming
services
spanning music and video, digital payments and financial services. For enterprise customers, Airtel
offers a gamut of
solutions that includes secure connectivity, cloud and data center services, cyber security, IoT, Ad
Tech and cloud
based communication. For more details visit www.airtel.com