MEMPHIS, Tenn., Jan. 6, 2023 – FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX) and a leader in less-than-truckload (LTL) services, has expanded its FedEx Freight Direct e-commerce solution for returns of big and bulky items (such as outdoor patio furniture, grills, and exercise equipment) from-or through-the-door of residences and businesses. Offering label-less returns, flexible pickup windows with proactive notifications, shipment visibility, and technology capabilities connecting the return to the original shipment, FedEx Freight Direct now covers nearly 100% of the U.S. population for Basic Pickup and Basic by Appointment Pickup and 90% of the contiguous U.S. population for Standard Pickup.
FedEx Freight Direct leverages the trust and expertise of the FedEx brand, integrating customer-driven design and using an innovative technology platform.
Return pickups are made by FedEx Freight team members in uniform, using company-branded equipment*. FedEx Freight invested in technology that provides customers with greater visibility for their shipments, real-time estimates for scheduling and pickup status, and flexible two-hour pickup windows. Customers can opt into SMS text message or email notifications. The company optimizes route design for drivers by using technology to monitor distance between stops, appointment windows, driver availability, and traffic patterns.
“We wanted to simplify the process for our customers and their consumers,” said Bonnie Voldeng, Vice President FedEx Freight Direct. “We’ve designed a returns solution, much like our delivery service levels, that simplifies the process for all parties involved, offers greater visibility, removes the hassle of printing a label, and provides flexible two-hour pick-up windows. These are all just examples of how FedEx Freight Direct is providing value and enhancing the overall customer experience.”
FedEx Freight Direct offers simplified pricing and three return service levels:
· Basic Pickup: Pickup from the ground-level front or back door, or from the garage; no appointment required and delivery confirmation via photo capture, where the delivery is documented by photo
· Basic by Appointment Pickup: Pickup from the ground-level front or back door, or from the garage; with a two-hour appointment window and photo capture
· Standard Pickup: Pickup through-the-door from the first ground-level room in a home or business with a two-hour appointment window
*FedEx Freight Direct uses vendors as needed, including in Alaska, Hawaii, NYC metro area, and for hard-to-navigate areas.
About FedEx Freight
FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX), is a leading provider of priority, premium, and economy less-than-truckload (LTL) freight services, simplifying large and bulky shipping in the U.S., Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Headquartered in Memphis, Tenn., FedEx Freight is at the forefront of innovation, offering customers total convenience and efficiency. With expanded service offerings like FedEx Freight Direct Returns, shipments can safely be picked up from and through the door for residences and businesses. Team members across the network are dedicated to delivering the ultimate customer experience through exceptional service, reliability, and on-time performance, as well as giving back to the communities where they live and work. For more information, visit fedex.com/about.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $94 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively, and innovating digitally under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 550,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.
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